Ken Goodrich is a man of high integrity and a man who takes each and every day seriously on the job. He doesn’t believe in taking a day off when you are working. As the old cliche goes, he is the first one in the office and the last one to leave. He likes to lead by example. This is infectious and it rubs off on his employees at Goettl Air Conditioning. If the man in charge is this motivated and this hard working, they know they need to do their part too. They can’t just sit back, relax, and take it easy. You have made a commitment and you need to follow through with it all the way until the end, no matter what obstacles you may face or what life throws at you.
There is another expression that I really like and it goes something like this: life is ten percent what happens to you and ninety percent how you react to it. How you react to it makes all the difference in the world. When Ken Goodrich purchased the company in 2012, he didn’t cry and whine about the state of the company. He took a positive attitude to it and he wanted his employees to have the same level of excitement and positivity toward the job.
He talks about dealing with criticism when he took over the job, and he even says it is how you deal with it that matters. Now, some people are thin skinned, overly sensitive, and don’t like to be criticized. They believe that everything they do is perfect and they have no flaws. You have to something called self awareness and when you have that, you can really go far in life and especially in business. You need to know what to work on, what needs fixing, and what you can do to make turn the situation from a positive into a negative.
You see, you don’t always have to look at problems as just that, problems. You can look at them as a chance to hone your customer service skills, your people skills, and learn how to interact with people and try to make them happy. You can’t make everyone happy, but if you are making more people happy than you are upset, you are definitely on the right path to success in business. Let me tell you, Ken Goodrich from Goettl is making a lot of folks smile.