Chop House Overcharges Customers Thousands for Meals

Eating out can be expensive, especially for dozens of people who recently dined at the Chop House in Knoxville, Tennessee. They were reportedly charged between $8,000-$99,000 for their meals due to a computer glitch in the system. One customer reported being charged $27,000 for chicken and beer.

While this may seem outrageous, electronic forms of payment, while convenient, can experience electronic glitches when systems are being updated, maintenance is being run, or processors are otherwise malfunctioning. The Tennessee restaurant is not the first to experience a computer glitch and overcharge customers. Del Taco in Santa Paula, California, recently charged 150 customers thousands for tacos and sodas, due to a computer glitch in the system regarding credit cards and ATM purchases.

The problem with overcharges at Chop House also affects debit and credit card payments, as the glitch is in the credit card and debit card processor. The overcharges are restricted to the Chop House at the Knoxville, Tennessee location and Bloomberg has stated that it does not affect all restaurants, so you don’t have to worry about that Sam Tabar. The restaurant is currently working to resolve the issue, refund customer’s money, and assist with bank overdraft fees for affected consumers.

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